Meet Our Staff

A dedicated team committed to your comfort and care at every visit.

Dr. Rubin has built a team of A players. From check-in to scheduling to insurance approvals to your time in the OR, they strive to give you five-star service. You can have the greatest doctor in the world, but without a solid team behind them, the patient experience will suffer.

They're also a little camera-shy, so instead of headshots each member of the team has a personalized player card.

Clinical Team

Providers who evaluate patients and manage treatment plans alongside Dr. Rubin.

Jing Lee, NP
HP 120
Nurse Practitioner
Jing Lee, NP — Nurse Practitioner, Rubin A-Team
AbilityAdvanced Practice

A key part of the clinical team. As a nurse practitioner, Jing evaluates patients, fine-tunes treatment plans, and keeps care moving between visits — working side by side with Dr. Rubin so patients are seen sooner and followed more closely. Nurse practitioners have become a cornerstone of modern pain care, and Jing brings the clinical skill and steady, reassuring presence that make patients feel genuinely looked after.

No. 001 · Rubin A-Team 🔥🔥🔥
Jeannine Smith, PA
HP 120
Physician Assistant
Jeannine Smith, PA — Physician Assistant, Rubin A-Team
AbilityExceptional Judgement

Trained to pick up where Dr. Rubin leaves off, Jeannine helps shape treatment plans and makes sure the patient has a clear understanding of additional pain management options. As a physician assistant, she extends what the practice can offer — more availability to get seen sooner, and answers to your questions about what's next in the treatment algorithm. Patients trust her steady, detail-focused approach and the sense that someone is always paying attention to the big picture.

No. 002 · Rubin A-Team 🔥🔥🔥
Tom Bily, PA
HP 120
Physician Assistant
Tom Bily, PA — Physician Assistant, Rubin A-Team
AbilitySteady Hands

A calm, capable presence from the moment he walks in. As a physician assistant, Tom handles evaluations, follow-ups, and the day-to-day management that keeps your treatment on track — and he has a real knack for putting nervous patients at ease. He works closely with Dr. Rubin to move care forward efficiently, explain each step in plain language, and make sure you leave every visit knowing exactly what comes next.

No. 003 · Rubin A-Team 🔥🔥🔥

The Office Team

The people who greet you, schedule you, fight your insurance, and keep everything running.

Adrianna
HP 100
Check-In
Adrianna — Check-In, Rubin A-Team
AbilityWarm Welcome

The first friendly face of the visit. Greets you by name. Before you've pulled out your MRI disc, she already has all your reports downloaded and ready for the doctor. She makes the waiting room feel welcoming and will get you checked in with ease.

No. 004 · Rubin A-Team 🔥🔥🔥
Bridget
HP 110
Procedure Scheduler
Bridget — Procedure Scheduler, Rubin A-Team
AbilityAuth Override

Extremely accurate and endlessly professional. She takes on the insurance companies to advocate for your treatment in a timely fashion. When she is not taking on insurers, she is juggling scheduling at three different hospitals. No hospital booker can get auths faster than Bridget.

No. 005 · Rubin A-Team 🔥🔥🔥
Cathy
HP 130
Office Manager
Cathy — Office Manager, Rubin A-Team
AbilityMaster of All Trades

Runs the entire ship and owns every aspect of the practice. Never one to complain, she creates a culture that revolves around solutions and structure. She is always there to put out fires and will without fail jump in to help when we are short. She has sat in every seat in the practice at one point or another and tackles the hardest problems all day long. Thanks to her, at the end of the day we go home feeling sane.

No. 006 · Rubin A-Team 🔥🔥🔥
Elizabeth
HP 100
Checkout
Elizabeth — Checkout, Rubin A-Team
AbilitySmooth Checkout

The warm goodbye that matches the warm hello. Sweet, organized, and diligently working to get you to your next step in the pain journey.

No. 007 · Rubin A-Team 🔥🔥🔥
Grace
HP 90
Scribe
Grace — Scribe, Rubin A-Team
AbilitySpeed Type

Documents at the speed of thought so Dr. Rubin can keep his eyes on you, not a screen. Has never met a chart she couldn't finish before you finished your sentence.

No. 008 · Rubin A-Team 🔥🔥🔥
Justine
HP 105
Workers' Comp & Pain Drainer
Justine — Workers' Comp & Pain Drainer, Rubin A-Team
AbilityPain Drain

Master of the workers'-comp maze and keeper of the legendary “Pain Drainer” app. Takes on any project when asked. She is always checking to make sure our documentation is on point.

No. 009 · Rubin A-Team 🔥🔥🔥
Liz
HP 120
Chief Compliance Officer
Liz — Chief Compliance Officer, Rubin A-Team
AbilityCompliance Champion

Meet the Compliance Champion! Liz embodies the essential qualities of diligence and integrity, ensuring our medical practice upholds the highest standards in urine toxicology testing. With a keen eye for detail and a commitment to patient safety, this champion navigates regulatory requirements effortlessly. She also ensures all your medications and diagnostic testing get approved.

No. 010 · Rubin A-Team 🔥🔥🔥
Marc
HP 95
New Patient Coordinator
Marc — New Patient Coordinator, Rubin A-Team
AbilityRed Carpet

Unshakably calm and warm from the very first hello. Marc rolls out the red carpet for every new patient — answering questions, smoothing the details, and turning a nerve-wracking first visit into a five-star welcome. Lead marketer for Facebook and Instagram, he keeps the social media feed up to date and informative.

No. 011 · Rubin A-Team 🔥🔥🔥
Demi
HP 100
Former Scribe
Demi — Former Scribe, Rubin A-Team
AbilityKeeps Us Smiling

A beloved former scribe who kept the whole office smiling through every shift. She's off to chase her own white coat — we wish her the very best in medical school.

No. 012 · Rubin A-Team 🔥🔥🔥

No photos, we know — our team politely declined the spotlight. But they're the reason so many of our patients say they actually don't mind calling a pain office.

Have a Question for Our Team?

Our staff is available Monday through Friday during office hours to answer questions about appointments, insurance, procedures, and more.

Call 516-492-3100
Call NowText UsBook Appt